Frequently Asked Questions
Everything you need to know about precision cooking and your Anova experience.
What is sous vide cooking?
Sous vide is a cooking technique that involves vacuum-sealing food in a bag and cooking it in a precisely regulated water bath. This method produces results that are impossible to achieve through any other cooking method, ensuring perfect doneness every time.
How long will it take for my order to ship?
Standard orders are typically processed within 1-2 business days. Depending on your location, shipping usually takes between 3 to 7 business days. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 100-day money-back guarantee. If you are not completely satisfied with your Anova product, you can return it within 100 days of purchase for a full refund, provided it is in its original condition.
Do Anova Precision Cookers come with a warranty?
Yes, all Anova Precision Cookers include a 2-year limited warranty that covers any manufacturing defects or hardware failures under normal use.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also support digital payment options like PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
Does the Anova app work with all models?
The Anova Culinary app is compatible with all Bluetooth and Wi-Fi enabled Precision Cooker models, allowing you to monitor and control your cook remotely from your smartphone.