Returns & Exchanges

We want you to be completely satisfied with your Anova sous vide tools, which is why we offer a 100-day money-back guarantee for products purchased directly from our site. If you are not happy with your purchase for any reason, you can return it in its original packaging for a full refund.

Return Process

• 1.
  Initiate Your Return

  Visit our online Support Center and provide your order number and email address to start the return authorization process.

• 2.
  Print Your Label

  Once your request is approved, we will email you a prepaid shipping label and a Return Merchandise Authorization (RMA) number.

• 3.
  Pack Your Device

  Securely pack your Anova cooker and accessories in their original packaging to ensure the item is protected during transit.

• 4.
  Receive Your Refund

  After our warehouse receives and inspects your return, a refund will be issued to your original payment method within 5-10 business days.